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Our client, active throughout Switzerland, offers real estate services for individuals and businesses through a network of over 40 branches. Previously, the various branches were equipped with telephone systems from multiple manufacturers.

After a study conducted by H+S to analyse various market solutions, the client decided to migrate and consolidate its telephone systems onto Microsoft Teams. This transition aimed to improve the fluidity of internal communication, optimise costs and simplify infrastructure management.

H+S contributed its project management expertise and migration support to facilitate this transformation, which involved porting and consolidating over 150 historical phone number ranges. H+S worked closely with the client and the migration service provider to assist employees in adopting the new tools and managing the migration process. Following the completion of the various migrations, H+S also supported the client in evaluating different solutions for managing incoming calls to the main branch numbers.

Health is the focus at Post Sanela Health AG. As a non-profit company, it is committed to promoting quality, efficiency and profitability in the healthcare sector and pursues the goal of "Healthcare Switzerland Ecosystem" ? networking all actors in the Swiss healthcare system as the basis for integrated care. It pays particular attention to the interests of the general public and patients.

H+S supported Post Sanela Health AG in the area of operation and service management, in particular in temporarily taking on the COO role.

The GZO Wetzikon Hospital is an international hospital that is firmly rooted in the local community and is supported by 12 communities of shareholders. It offers all patients high-quality and holistic medical care around the clock. With the hospital's expansion and modernisation, currently in the construction phase, we are creating the basis for a future-proof and sustainable health infrastructure for the region and its population.

As part of the structural renovations, the communication infrastructures and the associated applications will also be comprehensively renewed (LAN/WLAN/Inhouse Mobile network, local and mobile telephony/collaboration, alerting and bedside services).

We are supporting the implementation phase in the following roles:

• Programme Management Support in the implementation phase for all projects within the framework of the renewal of communication solutions
• QA management in the projects of the implementation phase

"A self-determined and dignified life with a heart in Emmental": This vision permeates all areas of sumia and is a matter of course for all employees. sumia sees itself as a regional retirement centre which has a supra-regional impact. sumia's range of services encompasses three areas:

• living in 130 contemporary single rooms,
• support and care tailored to the needs of the residents,
• hotel services and catered meals.

sumia provides individuals with a homelike environment in which they can feel safe and secure.

As specialist project managers, we support the sumia team in redesigning and organising procurement of the LifeCycle alarm solution for personal alarms and technical alarms, some of which must be replaced.

The following are considered important framework conditions:

• An seamless transition to the new solution
• Cost-effectiveness in sourcing and operating the solution
• Revision of alarm processes and use of modern devices
• Seamless integration into the peripheral systems and a high degree of automation in the alarm processes
• The least possible complexity of the solutions for the users

As a successful Basel clinic with a private operation, the Bethesda Hospital combines top-notch medicine with first-class service and a unique feel-good atmosphere. Bethesda Hospital and the University Hospital Basel (USB) are strengthening their cooperation. This solution offers significant advantages for patients and expectant parents, but also for the health region of Northwestern Switzerland.

The Bethesda Hospital uses modern ICT solutions and wants to base their future development around a clear goal. As specialist project managers, we support ICT management and the departments in the development of a target image for ICT.

The Schaffhausen hospitals include the regional hospital including rehabilitation and transitional care, the Breitenau psychiatric centre, the psychiatric service for children and young people, the Posthof radiology and cardiology practices in Neuhausen and the Schaffhausen centre neurology practice. Every day, 1700 employees take care of the health of more than 100,000 inhabitants of the canton of Schaffhausen and the neighbouring regions.

The project for the procurement of infusion technology means that soon the infusion pumps currently used in all departments of the hospital will be replaced by modern and seamlessly integrated systems.

As external specialist project managers, we support the internal team in the development of the solution concept, the functional specifications and the processing of procurement in accordance with public law requirements. The focus is on the requirements

• Cost-effectiveness of sourcing and operating the solution
• High operational reliability and high degree of automation
• Seamless integration into the control and management systems
• Efficient service organisation
• Robust and future-proof technology

SRO AG is the regional hospital centre in Oberaargau, Canton of Bern. The Langenthal hospital and its two health centres in Huttwil and Niederbipp, along with the PanoramaPark in Herzogenbuchsee, offer comprehensive and high-quality medical care for the region's population.

In the overall renewal of communication solutions project (LAN/WLAN/In-house Mobile network, local and mobile telephony/collaboration, alerting and bedside services), we support the implementation phase in several roles:

• technical project management in the implementation of the network platform (piloting, implementation of ITIL-based operation and roll-out),
• technical project management in the implementation of the managed private cloud solution for local and mobile telephony/collaboration (standardisation, piloting, implementation of ITIL-based operation and rollout),
• methodical QA management across all project domains,
• assuming control of SRO-internal overall project management due to internal personnel bottlenecks.

Protection & Rescue Zurich (SRZ) is the umbrella organisation for the fire brigade, the ambulance service (in the cantons of Zurich, Zug, Schaffhausen and Schwyz), civil defence, the operations control centre and the fire authority of the city of Zurich. Zurich Airport's rescue organisations with their areas of operation and services are also a part of this. This makes SRZ the largest civil rescue organisation in Switzerland. Operations are controlled centrally by the Operations Control System (ELS) which is directly connected to a large number of subsystems.

In a fundamental data hub concept, H+S has developed the ideal architecture for SRZ with regard to interoperability. This was deemed practicable in the course of the development process, and the economic viability of various use cases was analysed. With this foundation work in place, SRZ can plan today what users will need tomorrow. This is an important prerequisite for the preparation of tender documents and management of the project portfolio.

The Wetzikon GZO hospital is renewing its monitoring and telemetry services. In conjunction with the recent modernisation of the network infrastructure, the new solutions are intended to further improve the digitisation of treatment processes and the consistency of the data. In a total of 15 clinics and outpatient centres, monitoring services are being renewed and integrated into the ICT application architecture. In the future, telemetry data will be transmitted via a modernised network solution.

H+S Kommunikation AG was commissioned with the design and evaluation of the monitoring and telemetry services.

ASR (Association Sécurité Riviera) is a regional organisation for public security. It is responsible for local security in the nine partner municipalities covering the operation area.

ASR combines four rescue services: ambulance, police, civil protection, fire brigade.

ASR has a central telephone system that serves several buildings in the Riviera region. This platform has reached the end of its life cycle and is no longer supported by the manufacturer. For this reason, ASR has decided to initiate a project to select a new telecommunications solution to offer its employees appropriate tools to improve working conditions and efficiency for a better service to the population.

H+S supports the internal departments of ASR in the development of a specification and the evaluation according to public procurement law.

The GZO Spital Wetzikon is an international hospital that is firmly rooted in the local community and is supported by 12 communities of shareholders. It offers all patients high-quality and holistic medical care around the clock. With the hospital’s expansion and modernisation, currently in the construction phase, we are creating the basis for a future-proof and sustainable health infrastructure for the region and its population.

In conjunction with the structural renovation, the meeting rooms are also adapted to the changing communication requirements of a modern hospital operation.

In the role of specialist project management, H+S supports the internal specialist team in the redesign of the meeting infrastructure, which includes

• the spatial programme based on the preparatory work carried out by TU,
• the structured recording of requirements across all service areas of the hospital.

Among other things, the concept covered the following aspects:

• meeting types and frequencies,
• necessary communication infrastructures (LAN/WLAN/mobile),
• need for modern presentation infrastructures (audio/video),
• classic presentation aids (if still necessary),
• practical furnishing and catering equipment as required,
• reservation management,
• aspects of practicality and ergonomics,
• extensive standardisation across all relevant areas.

With the concept, stable and budgetable foundations for the necessary procurement and a controllable and risk-minimised implementation were created at all times.

Explora Journeys is the new luxury lifestyle travel brand of MSC Group's Cruise Division.

As part of the IT strategy, and to support the rapid company expansion and development, Explora Journeys has evaluated Global IT Service Providers able to provide worldwide 24/7 Service Desk services.

Following a preselection process, Explora Journeys has requested H+S assistance to negotiate and finalize an appropriate agreement including

• Scope of Work for the transition
• Description and obligations for the Service Delivery
• Corporate Agreement including terms and conditions.

The Central Computer Science Services (ZID) is the competence centre for computer science and telecommunications of the city of Lucerne. On behalf of the city council, ZID ensures IT operation and IT security for the city administration, primary schools and third-party customers from the public sector. ZID operates its IT services in two modern data centres. As a central procurement body for all hardware and software as well as IT services, ZID and its customers ensure the economical and requirements-oriented use of IT systems and applications.

Combined with the modernisation of the ICT architecture, the complex task is to create a new zone concept for the network integration of the data centre solution. Zoning supports, among other things, the important aspects of network security and bandwidth management. The zone concept must also be coordinated with a continuous interaction with the virtualisation concepts for servers, storage and end devices (VDI) as well as a seamless and secure integration into external cloud services. The resulting zone concept must also take into account operational conceptual aspects and the use of suitable management tools for highly automated administration.

H+S supports the internal departments in the development of the new network zone concept in the data centers as the basis for the further development steps of the network solution of the city of Lucerne.

“A self-determined and dignified life with a heart in Emmental”: This vision permeates all areas of sumia and is a matter of course for all employees. sumia sees itself as a regional retirement centre which has a supra-regional impact. sumia’s range of services encompasses three areas:

• living in 130 contemporary single rooms,
• support and care tailored to the needs of the residents,
• hotel services and restoration.

sumia provides individuals with a homelike environment in which they can feel safe and secure.

H+S supported the sumia team in the role of specialist project management in the conception of the lifecycle-related modernisation of stationary and mobile communication solutions. New solution concepts were developed for the network infrastructure, telephony and collaboration as well as for alerting. The following were considered important framework conditions:

• a needs-based and safe functionality,
• the least possible complexity of the solutions,
• a realistically possible financial feasibility.

In addition, the necessary measures in the areas of IT security, operational processes and instrumentation were developed. Thus, sumia is ready for a controlled and risk minimised implementation.

The Claraspital in Basel is a privately run, highly specialised emergency, academic and research hospital of the University of Basel, and a continuing education facility certified under SIWF. It features physicians providing excellent treatment with comprehensive medical skills, which are provided with the standard of care of a private hospital.

H+S is supporting the Claraspital team in the implementation phase of the alarm solution.

• As a specialist support provider, we assist in the redesign of the REA process and the surgical alarm processes.
• As specialist project managers, we lead on implementing building management's requirements for the new alarm solution (technical alarms and personal alarms).

Spitalzentrum Biel (SZB) is the public central hospital for the population of the Biel - Seeland - Bern Jura region. As an acute hospital, the SZB offers the entire range of extended medical care. As an employer, the SZB has around 1700 employees in over 40 professions.

The Digital Office of the SZB provides IT services for various stakeholders in the healthcare system in the city of Biel. SZB leases fibre optic connections to an operator. New locations must be connected. The SZB engages H+S to provide a study to determine the best connection strategy.

After assessing the needs, H+S evaluated the connection options and available technologies from 2 providers. The study led to the identification of a new redundant and more secure topology, as well as financial and contractual optimisation opportunities; opportunities that have been implemented.

The GZO Spital Wetzikon is an international hospital that is firmly rooted in the local community and is supported by 12 communities of shareholders. It offers all patients high-quality and holistic medical care around the clock. With the hospital’s expansion and modernisation, currently in the construction phase, we are creating the basis for a future-proof and sustainable health infrastructure for the region and its population.

As part of the structural renovations, the communication infrastructures and the associated applications will also be comprehensively renewed (LAN/WLAN/Inhouse Mobile network, local and mobile telephony/collaboration, alerting and bedside services). We support the implementation phase in the following roles:

• Technical project management in the implementation of the network platform LAN/WLAN/Inhouse Mobile (piloting, implementation ITIL-based operation and roll-out),
• technical project management in the implementation of the solution for local and mobile telephony/collaboration (standardisation, piloting, implementation of ITIL-based operation and rollout),
• technical project management in the implementation of the new alarm solution (revision of the processes, piloting and roll-out),
• technical project management in the implementation of the new bedside solution (revision of the service catalogue, peripheral system integrations, piloting and roll-out),
• methodical QA management across all project domains,
• support of the GZO-internal overall project management in technical and planning issues.

The GZO Wetzikon is an acute care hospital that is anchored in its local population and internationally networked. The hospital offers all patients high-quality and holistic medical care around the clock.

In connection with the new building project, those responsible at GZO Wetzikon decided to replace the current PDMS solution with a new product. At the same time, areas whose processes are not fully digitally supported today should benefit from the new PDMS. With the aim of further developing the degree of digitisation and integration with the surrounding systems, H + S was given the lead task of designing and evaluating a new PDMS solution.

As a primary care provider for the Upper Glattal and Zurich Oberland regions, the Uster Acute Hospital offers a comprehensive range of healthcare services, personal support and holistic care. With departments for surgery, medicine, gynecology and obstetrics, radiology and anesthesia, the Uster hospital offers a wide range of healthcare services. There are more than 1200 employees who work here for the well-being of patients. Many processes are being reviewed and redesigned in preparation for the new building project, currently in the planning stage. This also concerns the implementation of communication solutions (telephones, conferencing, messaging, team collaboration, alarms, tracking, etc.). H+S is supporting the internal IT and technical departments in conducting a holistic analysis and assessment of the current situation, as well as in the development of the necessary project programme.

Vevey is a town in Switzerland in the canton of Vaud, on the north shore of Lake Geneva. The sixth most-populous city in the canton (almost 20,000 people), it is the seat of the Riviera-Pays-d'Enhaut District. Since 2012, Vevey has used a dedicated fibre optic infrastructure based on a lease/service contract, enabling more than 30 municipal buildings to be connected.

This infrastructure provides the city with a private network that conveys voice, data and video communications.

As this contact was about to reach its term, at the beginning of 2021 the City of Vevey's IT Service requested H+S, first, to study the relevance of this service in relation to other available technologies and, second, to renegotiate the entire service contract. The result led to an extension of this contract for an additional 5 years with a new master contract and optimisation of the financial charges.

LVMH is an international group of 75 brands which has 150,000 employees and operates worldwide, with a variety of activities located in around 100 countries. In the second half of 2020 LVMH launched a project to modernise its workspaces and collaboration tools. LVMH thus wanted to streamline and improve the performance of communications within its group, at all levels:

• Between the head office and the different houses around the world
• Between teams, within the houses
• Within a brand, with its international presence
• To stores and sales consultants
• Between production sites, distribution entities and commercial entities

LVMH engaged H+S to provide the following services: drafting of "Cloud Telephony" specifications, analysis of the offers received, carrying out a POC (Proof of Concept) with two competing solutions, as well as support during the negotiation/contracting phase.

The solution adopted Microsoft Office 365, Teams & Telephony will help to modernise the workplace.

Muttenz is an up-and-coming town on the outskirts of Basel with around 17,000 inhabitants. With over 13,000 jobs, Muttenz is an important centre for employment and business in the Canton of BL. At the same time, Muttenz is also a regional centre for education and training: from kindergarten to university of applied sciences, virtually all educational institutions are represented. H+S supported the relevant departments of the city of Muttenz in a project to fully outsource the city's ICT services. The focus was on the drafting of the contract, the design of the SLAs and the final contract negotiation.

With the establishment of Viva Luzern AG in 2015, the city of Lucerne spun off its formerly city-run care homes and senior residences into an independent company. With around 830 residents in five centres for the elderly, Viva Luzern AG is the leading provider of residential and care services for the elderly in Central Switzerland.

Based on the tried and tested H + S methodology, Viva Luzern's first ICT strategy was developed in 2017. The resulting implementation projects have since been tackled, making it necessary to update the ICT strategy. H + S was in turn commissioned with this work, which also had a revised project roadmap as its goal. Since the H + S methodology is structured in such a way that an update is easily feasible, the work could be implemented very efficiently.

As one of the largest care centers in the Canton of Aargau, with 300 residents and around 500 employees, the Regional Care Center Baden RPB has various areas of expertise and offers professional care and support for people of all ages. As part of the current new building project, H+S supported the builder in designing and conceiving future communication solutions. In cooperation with the RPB specialist departments and the contracted professional planners, we have developed innovative concepts for modern communication solutions that provide optimal and cost-effective support for the services offered by the RPB specialist departments (care, nursing, medicine, hotel business and infrastructure).

The BGV is the competence centre in the canton of Basel-Landschaft in the areas of prevention, fire brigade, and insurance for buildings and properties. As such, it is a major contributor to the safety of people in the canton of Basel-Landschaft.

The BGM is renewing its communication platform for internal communication and diverse communication with customers and partners. H + S supports the internal specialist departments in developing a coordinated communication concept that identifies the various communication channels and guides their future use and instrumentation. The concept includes the modernisation of telephony and the introduction of team and collaboration functions, and serves as the basis for the subsequent evaluation of the solution.

The Lindenhof Group is an important cornerstone of Berne's health care. It is one of the leading privately sponsored list hospitals in the country. In their three hospitals Engeried, Lindenhof and Sonnenhof, in addition to comprehensive interdisciplinary basic care, a spectrum of specialised and highly specialised medicine is offered.

As an important element of its digitization strategy, the Lindenhof Group introduces B2B / B2C portal services for referrers and patients. H + S was commissioned by LHG as the overall project manager to set up appropriate B2B / B2C portal services for e-registration, e-appointment, e-bid and e-check-in and to carry out a pilot operation with representative use cases and participants. Within this project, existing work processes are significantly redesigned and automated, following the trend of digital transformation.

As a leading universal bank in Thurgau, TKB offers a comprehensive range of banking products and services for private individuals and companies. As part of its transformation into an advisory bank, various new technical concepts in the field of ICT instrumentation are necessary.

H + S supports the TKB departments in the development of new solution concepts and in project implementation management.

The school for dental assistants coordinates specialist teaching at vocational schools. It provides specialist teachers from the ranks of dentists, dental assistants with a further education diploma and dental hygienists. Members of the association are all members of the SSO dentists Zurich.

Graubünden University of Applied Sciences (FHGR) is an innovative and entrepreneurial university of applied sciences with over 2,000 students. It educates responsible specialists and managers. The Graubünden University of Applied Sciences offers bachelor's, master's and advanced training courses in architecture, civil engineering, digital science, management, mobile robotics, multimedia production, photonics, service design and tourism. The approximately 1,700 students use modern, digital instruments and media as part of their studies.

• As project manager, H + S supports the FHGR
• in the design and specification of the client systems for students and teachers to be replaced,
• in the design and specification of the campus-wide MFP solution,
• in the specification of comprehensive staging and support services for both projects

Based on the results, H + S conducts the market evaluation under requirements of public procurement law, and supports the contract phase for both projects.

The Lower Engadine health center is taking an innovative path and brings together important regional providers in the areas of health care, care, elderly care and wellness under one roof.

The region has done pioneering work with the CSEB. Both in the canton of Graubünden and beyond the national borders, it is considered a role model. The services of the regional hospital, the emergency services, the rehabilitation clinic, the Spitex, the care groups, the nursing homes and the Bogn Engiadina are coordinated optimally.

In summer 2018, H + S developed an ICT strategy for the entire company (acute hospital, rehabilitation, long-term care) for the CSEB, as the basis for replacing the existing HIS and PACS solutions, as well as for a new electronic universal archive. After the successful completion of the evaluation of these solutions in 2019 under the direction of H + S, H + S is currently assisting with these projects as project controller until they are handed off successfully.

Schwyz Hospital is privately owned by the Schwyz Hospital Company. As an emergency care hospital, it has a 24-hour, modernly designed and equipped interdisciplinary emergency ward with a team of doctors and nursing staff that is always available. Besides the basic care, it offers many additional services from attending and consultant doctors. Schwyz Hospital has long since changed from a regional hospital to an important health centre where complex cases are treated by excellently trained medical and nursing teams.

H + S supports the specialist departments of Schwyz Hospital in redesigning the multimedia network platform and the evaluation under public procurement law.

The GZO Spital Wetzikon is an international hospital that is firmly rooted in the local population and is supported by 12 communities of shareholders. It offers all patients high-quality and holistic medical care around the clock. With the hospital's expansion and modernisation, currently in the construction phase, we are creating the basis for a future-proof and sustainable health infrastructure for the region and its population.

Communication platforms will be modernised as part of the structural renewal. H + S supports the internal specialist departments in the redesign and evaluation of the multimedia network platform, hospital telephony, as well with services and alarms.

The Psychiatric University Clinic Zurich ensures psychiatric and psychotherapeutic care for residents in the city and in the greater Zurich area. The range of services includes the treatment of mental illnesses from cradle to grave. As a university clinic, it is also committed to teaching and research and is very well networked internationally.

H + S was commissioned to develop a concept to take into account various medical and administrative needs for electronic archiving. Based on this concept, the solution was evaluated by H + S and successfully completed. H + S was then commissioned to carry out project management for implementing the e-archive.

With around 900 residents in five care homes for the elderly, Viva Luzern AG is the leading provider of long-term care in Central Switzerland. Viva Luzern employs around 1200 people who are committed to high-quality care and support and ensure a homely atmosphere.

In order to improve independence, flexibility and efficiency, Viva Luzern has decided to do payroll accounting internally in the future. H + S was commissioned to lead the project and developed the catalogue of requirements for evaluation and integration into the existing IT architecture. The project was accompanied until the contracts were successfully concluded.

SRO AG is the regional hospital centre in Oberaargau, Canton of Bern. The Langenthal hospital and its two health centres in Huttwil and Niederbipp, along with the PanoramaPark in Herzogenbuchsee, offer comprehensive and high-quality medical care for the region's population.

H + S supports the internal specialist departments with the projects

• Complete renewal of the network infrastructure
• Complete replacement of the traditional telephony solution
• Development concept for bedside services including patient telephony

H + S serves as project manager on all three projects Based on a methodical requirements analysis, we develop new, innovative solution concepts in cooperation with the internal specialist departments, which serve as the basis for subsequent market evaluations. In the implementation phase, we support the project and internal project management in their management tasks. We undertake quality assurance tasks based on clear methodological approaches.

The University Psychiatric Services Bern (UPD) are the competence centre for psychiatry and psychotherapy in the capital region and one of the most renowned psychiatric hospitals in Switzerland. The UPD offers the entire psychiatric care chain from early detection to outpatient, day-patient and inpatient treatment to rehabilitation and reintegration of people with a mental illness. As a university hospital, the UPD also makes a significant contribution to special psychiatric care as well as to training, further education, teaching and research.

H + S supports the internal specialist departments with the projects

• Complete renewal of the network infrastructure
• Complete replacement of the traditional telephony solution

H + S supports the specialist department on both projects as a project management specialist. In cooperation with the internal departments, we develop innovative and economical solution concepts as the basis for market evaluations under public law. During the implementation phase, H + S specialist departments support the project and take on quality assurance duties based on clear methodological approaches.

The Claraspital in Basel is a privately run, highly specialised emergency, academic and research hospital of the University of Basel, and continued education facility certified under SIWF. It is characterised by excellent treatment and comprehensive medical skills, which are provided with the standard of care of a private hospital.

H + S supports the internal specialist departments in the Next Generation Communication project, which includes a redesign of the instrumentation for hospital telephony and bedside services, including patient telephony. In both areas, H + S supports internal specialist departments as a project manager. Based on a methodical requirements analysis, innovative solution concepts for both areas are developed together with the internal specialist departments and then assessed on the market. During the implementation phase, H + S supports the project and the internal project management, undertaking quality assurance duties based on clear methodological approaches.

The BGV is the competence centre in the canton of Basel-Landschaft in the areas of prevention, fire brigade, and insurance for buildings and properties. As such, it is a major contributor to the safety of people in the canton of Basel-Landschaft.

H + S helps BGV's specialist departments in replacing their core application for the insurance business. Based on a clear digitisation strategy and a methodically conducted needs analysis, functional operational and technical rough concepts for the new solution are developed as the basis for a successful market assessment under public procurement law.

The BGV is the competence centre in the canton of Basel-Landschaft in the areas of prevention, fire brigade, and insurance for buildings and properties. As such, it is a major contributor to the safety of people in the canton of Basel-Landschaft.

H + S supports BGV's ICT departments in systematic documentation and in the further, needs-based development of the ICT architecture. Analyses focused on the following:

• The organisation of BGV's specific architecture management
• The business alignment of the ICT organisation
• Service management and ICT specific contracts
• Technologies, platforms and sourcing aspects
• The lifecycle and innovation management

As a hospital centre, the Lucerne Cantonal Hospital with its locations in Lucerne, Sursee, Wolhusen and Montana ensures comprehensive and close medical care for the population of Central Switzerland.

H + S supports the internal departments in the lifecycle-related replacement of the traditional telephony solution with a modern communication platform. The focus is on the communication functions hospital telephony (medical and administrative areas) and patient telephony. Based on a methodical requirements analysis, we designed an innovative and expandable solution concept together with the internal specialist departments as the basis for the subsequent assessment under public procurement law.

H + S supports the contract phase and the planned introduction and helps the internal project management with its management tasks, ensuring a methodical quality assurance.

As a leading universal bank in Thurgau, TKB offers a comprehensive range of banking products and services for private individuals and companies. TKB is comprehensively updating its network solution (NERE) with this project. H+S is assisting the TKB team in the design and evaluation of the new solution.

The Schaffhausen hospitals include the regional hospital, the Breitenau psychiatric centre and the psychiatric service for children and young people. More than 1500 employees a day devote themselves to providing care to patients from the canton of Schaffhausen and the neighbouring regions. Competent, friendly and dedicated. H+S supports the specialist departments of the Schaffhausen hospitals in their basic infrastructural and application-oriented renewal of communication solutions. This includes the design and evaluation of HW and SW solutions for telephone, UCC, alarm and patient services applications.

With the establishment of Viva Luzern AG in 2015, the city of Lucerne spun off its formerly city-run care homes and senior residences into an independent company.

This resulted in the need to develop and put into operation a separate IT organisation and management system. With the methodological support of H+S Kommunikation AG, the project team developed a professional IT organisation to provide efficient support to the new company's IT users. In addition to defining the necessary operational processes, roles and committees, the project also reorganised project processes and responsibilities. A new overarching management structure was also introduced once the new IT management was implemented. This created efficiencies that allow professional management of service providers and application providers and the development of underlying contracts to anchor the IT strategy and data protection into the new company's operations.

The See-Spital has decided to remove and standardise the various outdated telephony solutions at the Kilchberg and Horgen sites. The removal was strategically prepared with the support of H+S Kommunikation AG, in order to implement the various sub-projects on time and in a coordinated manner. Based on this plan, the renewal of the UCT-cabling and the network was designed and implemented with the support of H+S Kommunikation. This was combined with the comprehensive expansion of the wireless network for data and voice communications.

Parallel to these activities, a new inter-site telephony solution was evaluated and arrangements made for its introduction and for migration. The implementation of the new IP telephony was successfully completed on schedule and on budget. H+S Kommunikation AG was responsible for these phases in terms of project management.

Luzerner Psychiatrie (lups) operates at various locations in the canton of Lucerne and is well connected. The company has a modern outpatient and residential treatment service with a contemporary infrastructure. The treatment spectrum includes children and adolescents through to adult psychiatry. lups' services are also available in adjacent hospital regions. Over 1,000 employees provide services for the benefit of patients. Luzerner Psychiatrie also campaigns for young people. Every year it trains around 80 young people in various professions.

H+S Kommunikation AG supported lups leaders in a specialist project management role for the design and evaluation of the new lups-wide mobile telephony/multimedia/UCC solution for all employees (architectural design, specification and evaluation according to public procurement law).

Balgrist University Hospital is a leading, highly specialised centre of excellence for the investigation, treatment and follow-up of all injuries to the musculoskeletal system. The hospital has its unique combination of top medical services in the medical fields of orthopaedics, paraplegiology, radiology, anaesthesiology, chiropractic medicine, as well as rheumatology, rehabilitation and physical medicine to thank for its internationally recognised reputation. As part of the University of Zurich, it sets important initiatives in teaching and research.

In the role of project manager, H+S Kommunikation AG has evaluated a new KIS and successfully introduced the big bang method. For GoLive, three KIS solutions which have been in use for many years were fully migrated (data migration) and completely replaced: Medical, nursing and therapeutic documentation, diagnostics (radiology and laboratory), scheduling and planning, and service entry.

The MCH Group is a leading international live marketing group of companies. It offers its customers a unique service network in the entire exhibition and event market (Basel, Zurich, Lausanne, Miami).

H+S Kommunikation AG supports the person in charge of MCH in the role of overall project management for the introduction of a modern voice/multimedia/UCC solution.

The University of Applied Sciences, HTW Chur, is part of the FHO University of Applied Sciences of Eastern Switzerland, and offers innovative training and further education, as well as applied research and services in six technical areas: construction, information science, management, media and communication, technology, and tourism. HTW operates an extensive and advanced ICT infrastructure for both faculty and students.

H+S supports HTW’s ICT team in evaluation of new stationary and mobile client systems (approx. 400), which are procured through a bidding process under public law (GATT/WTO).

The Evangelical Women’s Federation of Zurich is an autonomous and independent cantonal women's organization, which is engaged in the context of providing various offerings for the concerns of women and children.

With the formulation of an ICT strategy and roadmap, the technical and organizational development of information and communication technology has been determined for the coming years. H+S Kommunikation AG is supporting the Evangelical Women’s Federation of Zurich in this endeavor. This project has demonstrated that the proven H+S strategic method is well-suited and also applicable for smaller and medium-sized organizations. The projects derived from the strategy can be directly applied to the known fields of application.

Protectas SA, a company founded in Lausanne in 1976 is part of Securitas AB, the knowledge leader in security.

Protectas SA management wishes to implement a new patrol management software for its various branches. H+S Kommunikation AG supports the project group in the tasks of assessment, selection and implementation of the solution.

The Spitalzentrum Biel (Biel Hospital Centre) is the public medical centre for the bilingual Biel-Seeland-Southern Bernese Jura region It offers the entire population comprehensive services in virtually all medical fields.

The hospital centre's IT team has worked with the support of the H+S Kommunikation AG to develop a IT architecture concept. This provides the basis for the targeted development of infrastructure and specialized applications to ensure that the IT landscape remains optimised for the hospital's business processes. As part of this work, the potential for outsourcing individual IT services is also being evaluated.

Retraites Populaires is a company established more than 100 years ago, and is a key player in the area of life insurance, employee benefits, real estate, loans, management of pension institutions and fund management in the Swiss market, and especially that of the canton of Vaud. The management of Retraites Populaires would like to review its IT hosting strategy. H+S Communications SA provides the company with its outside perspective and assists the project group through the process of considering and defining new guide lines.

Sephora is one of the largest cosmetics selective distribution chains in Europe with over 800 shops. It is also present in North America, South America, the Middle East and Asia. Sephora is a brand of the LVMH group.
In 2012, Sephora initiated the transition to a new service provider for the global interconnection of its offices and shops. H+S Kommunikation AG supports the heads of the information systems department by overseeing project management in the European and South-East Asian perimeters.

The St Gallen Kantonsspital (in St. Gallen, Rorschach, Flawil) creates and manages large volumes of clinical imaging data from different sources as part of their medical documentation processes. This image data will now be centrally archived and made available across the hospital system. H+S Kommunikation AG supported Informatik SSC-IT in evaluating the hospital’s needs and acquiring an appropriate image data management system. H+S will continue to provide project management services to the hospital as this new system is introduced.

The Felix Platter Hospital focuses on health services for the geriatrics and rehabilitation fields, and cooperates closely with the University Hospital Basel. Felix Platter Hospital has now recently begun offering the services of a university teaching hospital in the area of geriatric medicine.

Further development of the information technology will be strategically controlled through the MED-IT programme. Within the context of this programme, H+S Kommunikation AG will manage the evaluation and introduction of an integration platform and an electronic archive for the project. In addition, our service personnel will support Felix Platter Hospital in the areas of data protection and the further development of the KIS solution.

The Aargau IT department is responsible for the strategy and operation of the centralised IT system. It supports major projects of the Canton and provides effective, modern IT solutions. The department also provides efficient and practical support services for the administrative work of the. In its role as external consultants, H+S Kommunikation AG has provided support to the in-house IT team in the pre-project phase and continues to provide support in the planning and evaluation of the new cantonal telephony/UCC solution.

The Bethesda Hospital in Basel is a renowned private hospital and a member of Swiss Leading Hospitals. It is known for its two specialities: musculoskeletal medicine and women's health. The Bethesda Hospital offers excellence in medicine, nursing, therapy and comprehensive personal support. The specialists work with an interdisciplinary and holistic approach. A caring, family atmosphere, excellent hospitality and a quiet location in a park support successful recovery.
H+S Kommunikation AG provides support to the Bethesda Hospital staff by providing project consultancy and controlling as the new wired/wireless secure multimedia network is put into service throughout the hospital.

Spitalzentrum Biel is the public medical centre for the bilingual Biel/Bienne lake district and the southern Bernese Jura. It offers the entire population comprehensive care services in virtually all medical specialities.
H+S Kommunikation AG assumed project management for the development of an overall ICT strategy and roadmap.

Pflegezentrum Baar is a modern, innovative care centre for people who can no longer live independently and require assistance for their everyday needs. The Baar centre offers them a home and accompanies them on their path.
H+S Kommunikation AG assumed project management for the development of an overall ICT strategy and roadmap.

The MCH Group is a leading international live marketing group. It offers its customers a unique service network throughout the entire exhibition and event market (Basel, Zurich, Lausanne, and Miami).
H+S Kommunikation AG provides support to MCH Group staff by providing project management in the design, specifications and evaluation of a new group-wide voice/UCC solution.

The city of St. Gallen is a key cultural and economic centre in eastern Switzerland. The city\'s IT department supports the more than 3,400 users who use the city\'s computing resources on a daily basis. The clientele includes not only the general St. Gallen city offices, but also all city schools and surrounding towns and school districts.
H+S Kommunikation AG provides support to the IT staff by providing project consultancy and controlling as the new telephony/multimedia/UCC solution for office workstations is put into service for office workstations throughout the city.

The city of St. Gallen is a key cultural and economic centre in eastern Switzerland. The city\'s IT department supports the more than 3,400 users who use the city\'s computing resources on a daily basis. The clientele includes not only the general St. Gallen city offices, but also all city schools and surrounding towns and school districts.
H+S Kommunikation AG provides support to the IT staff by providing project consultancy and controlling as the new secure multimedia network is put into service for office workstations throughout the city.

The Bethesda Hospital in Basel is a renowned private hospital and a member of Swiss Leading Hospitals. It is known for its two specialities: musculoskeletal medicine and women's health. The Bethesda Hospital offers excellence in medicine, nursing, therapy and comprehensive personal support. The specialists work with an interdisciplinary and holistic approach. A caring, family atmosphere, excellent hospitality and a quiet location in a park support successful recovery.
H+S Kommunikation AG provides support to Bethesda Hospital staff by providing project consultancy for the design, specifications and implementation of a new hospital-wide telephony/UCC solution (including alarms and bedside services).

Zehnder Group International AG is an international company with a strong commitment to developingenergy-efficient, healthy and comfortable indoor climate solutions. The Zehnder Group manufactures and markets worldwide warm water or electric (steel) radiators, radiant panels for heating and cooling, as well as ventilation and air cleaning products and supplies, together with integrated systems for selected market segments.
H+S Kommunikation AG provides support to the Zehnder Group staff by providing project management for developing the specifications and re-evaluations of provider services for the global networking of their business unit.

The MCH Group is a leading international live marketing group. It offers its customers a unique service network throughout the entire exhibition and event market (Basel, Zurich, Lausanne, and Miami).
H+S Kommunikation AG provides support to MCH Group staff by providing project management for the design, specification and implementation of a new group-wide secure multimedia network solution.

The Bethesda Hospital in Basel is a renowned private hospital and a member of Swiss Leading Hospitals. It is known for its two specialities: musculoskeletal medicine and women's health. The Bethesda Hospital offers excellence in medicine, nursing, therapy and comprehensive personal support. The specialists work with an interdisciplinary and holistic approach. A caring, family atmosphere, excellent hospitality and a quiet location in a park support successful recovery.
H+S Kommunikation AG provides support to Bethesda Hospital staff by providing project consultancy for the design, specifications and implementation of a new hospital-wide secure multimedia network solution (wired/wireless).

The Thurgauer Kantonalbank (TKB), headquartered in Weinfelden, was founded in 1871. As a pillar of the economy in Thurgau canton and a reliable provider of financial services for the population, TKB has achieved a leading market position.
H+S Kommunikation AG provides support to TKB specialists by providing project management in the design, planning and implementation of a replacement contact centre platform solution.

The MCH Group is a leading international live marketing group. It offers its customers a unique service network throughout the entire exhibition and event market (Basel, Zurich, Lausanne, and Miami).
H+S Kommunikation AG provides support to MCH Group staff by providing project management in setting up ICT as a service-based organisation operating on a group-wide basis.

The MCH Group is a leading international live marketing group. It offers its customers a unique service network throughout the entire exhibition and event market (Basel, Zurich, Lausanne, and Miami).
H+S Kommunikation AG provides support to MCH Group staff by providing project management in developing a group-wide ICT strategy and roadmap.

The Bethesda Hospital in Basel is a renowned private hospital and a member of Swiss Leading Hospitals. It is known for its two specialities: musculoskeletal medicine and women's health. The Bethesda Hospital offers excellence in medicine, nursing, therapy and comprehensive personal support. The specialists work with an interdisciplinary and holistic approach. A caring, family atmosphere, excellent hospitality and a quiet location in a park support successful recovery.
H+S Kommunikation AG provides support to Bethesda Hospital staff by providing project management for the development of a hospital-wide ICT strategy and roadmap.

The city of St. Gallen is a key cultural and economic centre in eastern Switzerland. The city\'s IT department supports the more than 3,400 users who use the city\'s computing resources on a daily basis. The clientele includes not only the general St. Gallen city offices, but also all city schools and surrounding towns and school districts.
H+S Kommunikation AG provides support to the IT staff by providing project management for the development and evaluation of the new telephony/multimedia/UCC solutions for office workstations throughout the city (SLA Development, Operational & Technical Solutions).

The city of St. Gallen is a key cultural and economic centre in eastern Switzerland. The city\'s IT department supports the more than 3,400 users who use the city\'s computing resources on a daily basis. The clientele includes not only the general St. Gallen city offices, but also all city schools and surrounding towns and school districts.
H+S Kommunikation AG provides support to the IT staff by providing project management for the development and evaluation of the new city-wide secure multimedia network for office workplaces (SLA Development, Operational & Technical Solutions).

The city of St. Gallen is a key cultural and economic centre in eastern Switzerland. The city\'s IT department supports the more than 3,400 users who use the city\'s computing resources on a daily basis. The clientele includes not only the general St. Gallen city offices, but also all city schools and surrounding towns and school districts.
H+S Kommunikation AG provides support to the IT staff by providing project management for the development of a new technical IT / communications strategy.